Welcome to Vanbert Aviation Group LLC, VANBERT.COM. (including its affiliated entities, collectively referred to as “Company,” “VANBERT,” “we,” or “us”). We operate the website at www.vanbert.com and its associated pages, subdomains, and services (“Website”). Our services (“Services”) include the Website, mobile applications, downloadable software, air charter broker services, and related offerings, as well as all communications aimed at providing or supporting these services.
Acceptance of Terms
By accessing the Website or Services, you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree, you must not use our Website or Services.
We may update these Terms or our Services at any time. Updates will be posted at www.flyvanbert.com/terms-of-services/. Continued use of the Website after updates signifies acceptance of the revised Terms.
The Website is intended for users 13 years or older. By using it, you confirm your eligibility to enter into a binding contract with VANBERT.
Modifications to Terms
We reserve the right to modify these Terms or introduce new conditions at any time. Changes take effect upon reasonable notice via the Website, email, or other means. Continued use of our Services indicates your acceptance of the changes.
Description of Services
VANBERT offers air charter broker services, enabling users to view, reserve, or book charters with third-party air carriers through our technology and platform.
User Responsibility for Devices
You are responsible for maintaining any hardware, software, or internet connection required to access the Website and Services, including associated costs.
Prohibited Conduct
You must use the Website and Services in compliance with all applicable laws. Prohibited activities include:
- Posting illegal, abusive, defamatory, or objectionable content.
- Violating intellectual property rights.
- Using the Services for unauthorized commercial purposes.
- Introducing harmful software or interfering with other users.
We reserve the right to suspend or terminate access for violations of these Terms.
Account Security
Some Services require account creation. You are responsible for maintaining the confidentiality of your account information and for all activities under your account. Notify us immediately of any unauthorized access.
Intellectual Property
All content and functionality on the Website and Services are owned by VANBERT or its licensors and are protected by copyright and other laws. You may use the Services for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution is prohibited.
Submissions and User Content
By submitting content to our Services, you grant us a license to use, reproduce, and distribute it for operational purposes. You retain ownership of your submissions but waive any claims for compensation related to their use.
Disclaimer of Warranties
The Website and Services are provided “as is” without warranties of any kind. VANBERT is not liable for damages arising from the use of the Services, except as required by law.
Links to Third-Party Sites
Our Website may include links to third-party sites for your convenience. We do not endorse or assume responsibility for their content.
Termination
We reserve the right to terminate or restrict access to the Website or Services at any time for any reason. Users are responsible for fees incurred before termination.
Governing Law
These Terms are governed by the laws of the United States and The Bahamas. Any disputes will be resolved under these jurisdictions.
Copyright and Trademarks
All content on the Website is owned by VANBERT or its licensors and protected by copyright laws. Trademarks may not be used without authorization in ways that mislead or harm VANBERT.
For further details, please review the full Terms at www.flyvanbert.com/terms-of-services.
© 2025, Vanbert Aviation Group LLC
Data Subject Access Rights
Background
1.1 At VANBERT, we understand the importance of your privacy and are committed to handling your personal data responsibly. We collect and use personal data lawfully and transparently, as outlined in our Privacy Policy.
1.2 As a “data subject,” you have rights regarding how we use your personal data. This policy explains those rights and how to exercise them.
Scope of This Policy
2.1 This policy aligns with U.S. and EU data protection laws, including the CCPA, NYPA, and GDPR.
2.2 It explains your rights in simple terms and provides guidance on how to exercise them.
What Is Personal Data?
3.1 Personal data is any information that identifies you, either directly (e.g., name, email) or indirectly (e.g., IP address, identification numbers).
3.2 More details on the types of personal data we collect are available in our Privacy Policy.
Your Data Rights
Under GDPR and other data laws, you have the following rights:
- Right to be informed – Know how we use your data.
- Right of access – Request a copy of your data.
- Right to rectification – Correct inaccurate data.
- Right to erasure – Request deletion of your data.
- Right to restrict processing – Limit how we use your data.
- Right to data portability – Request data transfer.
- Right to object – Stop certain uses of your data.
- Rights related to automated decision-making – Ensure human oversight on automated decisions. The sections below explain each right in detail.
5. Right to Be Informed
5.1 You have the right to know how we collect and use your data, how long we retain it, and with whom we share it.
5.2 This information is available in our Privacy Policy.
5.3 If we collect data from you directly, we will inform you at the time of collection. If obtained from a third party, we will notify you within one month.
Right of Access
6.1 You can request a copy of the personal data we hold about you (“subject access request”).
6.2 Requests can be made orally or in writing, and we must respond within one month. If needed, we may extend the response time by up to two months for complex requests.
6.3 No fee is charged unless the request is manifestly unfounded or excessive.
Right to Rectification
7.1 You can request corrections or updates to inaccurate or incomplete personal data.
7.2 We must respond within one month (extendable to two months for complex cases).
7.3 Employees can update their personal data directly through their accounts.
Right to Erasure (“Right to Be Forgotten”)
8.1 You can request the deletion of your personal data under certain conditions.
8.2 We must respond within one month (extendable to two months for complex cases).
8.3 This right is not absolute—some data must be retained for legal or regulatory reasons. If we cannot erase your data, we will explain why.
Right to Restrict Processing
9.1 You can request to limit how we use your data in certain situations, such as:
- Contesting the accuracy of your data.
- Objecting to processing while we assess our justification.
- Needing the data for legal claims.
9.2 Restricted data can only be stored unless needed for legal reasons.
9.3 We will respond within one month (extendable by two months for complex requests).
Right to Data Portability
10.1 If we process your data based on consent or contract and use automated means, you can request a copy in a structured, commonly used format or have it transferred to another organization.
10.2 This applies only to data you provided directly, not derived or anonymized data.
10.3 We must respond within one month (extendable by two months for complex requests).
Right to Object
11.1 You can object to our processing of your data based on “legitimate interests” or public interest tasks.
11.2 You have an absolute right to object to direct marketing.
11.3 We must respond within one month (extendable by two months for complex cases).
Automated Decision-Making & Profiling
We do not use automated decision-making or profiling with your personal data.
How to Exercise Your Rights
To make a request, email us at privacy@flyvanbert.com with:
- For rectification: Full name, contact details, incorrect data, and corrections.
- For erasure: Full name, contact details, and data to be erased.
- For restriction/objection: Full name, contact details, and reasons for the request.
- For data portability: Full name, contact details, and whether you need a copy or transfer. We will acknowledge receipt and respond within one month (extendable for complex cases).
14. Complaints
If you are dissatisfied with how we handle your data, you can contact:
- VANBERT’s Data Protection Officer (privacy@flyvanbert.com).
- The Information Commissioner’s Office (ICO) or an equivalent data authority in your country. We encourage you to contact us first so we can resolve any issues directly.
15. Policy Implementation
This policy is effective as of February 15, 2025, and applies to all data processed from this date forward.
Updates to This Policy
16.1 We may update this policy due to legal or business changes. It is reviewed at least every two years.
16.2 Any updates will be posted on our website.
Last reviewed: February 15, 2025
Last updated: February 15, 2024
VANBERT Credit Policy
Effective Date: February 15, 2025
This Credit Policy outlines the terms and conditions governing the issuance, use, and transfer of credits by Vanbert Aviation Group LLC, VANBERT INC., and its affiliated entities (“VANBERT”). Credits may be issued by VANBERT or its Members (“Members”) and used towards air transportation services (a “Flight Booking”) and Membership Fees.
Credit Types & Usage
1.1 Member-Generated Credits
- Members can earn and redeem credits for the full cost of any whole aircraft charter, deal, or individual seat purchase.
- Credits can be used for any available flight booked through the VANBERT mobile or web application, subject to applicable transaction fees.
1.2 Promotional Credits
- VANBERT may issue promotional credits, which can be redeemed towards the full cost of a Flight Booking.
- Promotional credits are also subject to transaction fees.
1.3 Refund Credits
- If a flight is canceled, VANBERT will issue a Refund Credit via a code.
- These credits can be applied to cover the full cost of a future Flight Booking.
2. Miscellaneous Terms
- Non-Transferability: VANBERT credits cannot be transferred to other Members or third parties.
- No Cash Value: Credits cannot be exchanged for cash or monetary value.
- Eligible Purchases: Credits can only be earned on Flight Services and not on ancillary services or other offerings.
3. Credit Expiration
- Credits automatically expire at the end of the Membership Term unless the Membership is renewed before expiration.
- Expired credits cannot be transferred or used by non-members.
4. Policy Modifications & Amendments
- VANBERT reserves the right to modify this Credit Policy at any time.
- Any changes will be posted on the Website or Mobile Application.
Continued use of the VANBERT Services after modifications are posted constitutes acceptance of the updated terms.
VANBERT Cookie Policy
Vanbert Aviation Group LLC, VANBERT.com., and its affiliated entities (“VANBERT,” “We,” or “Our“) use cookies on our website to enhance your browsing and booking experience.
What Are Cookies?
Cookies are small text files that store information on your device when you visit a website. They help websites recognize your device, remember your preferences, and improve your online experience. For more details, visit www.aboutcookies.org.
Types of Cookies We Use
2.1 Functional Cookies
These cookies are essential for website functionality, enabling you to navigate pages, watch videos, listen to podcasts, and share content via social media.
2.2 Performance Cookies
We use these cookies to analyze website trends, monitor visitor activity, and gather demographic data. This information helps us improve the website, but it does not link to personal data.
2.3 Targeting & Advertising Cookies
- We advertise our products, services, and job opportunities on LinkedIn, Facebook, Twitter, Instagram, Google, and Bing.
- These third parties use their own tracking cookies to monitor which pages you interact with.
- You can manage ad preferences or opt out of targeted ads directly through these third-party platforms.
- Since we do not control third-party cookies, we recommend reviewing their cookie policies.
How to Manage Cookies
Most browsers allow you to control cookies through settings. You can accept, reject, or delete cookies as needed. For guidance, check your browser’s ‘Help’ section or visit www.aboutcookies.org.
Note: Disabling cookies may affect website functionality.
Contact Us
For inquiries about our use of cookies or personal data, email us at info@flyvanbert.com
VANBERT Terms and Conditions for Charter Services
Introduction
These Terms and Conditions (“Terms”) govern charter services provided by Vanbert Aviation Group LLC dba VANBERT, VANBERT INC., and its affiliated entities (“VANBERT,” “we,” or “our”) to individuals or entities (“Customer” or “you”) requesting charter services.
IMPORTANT NOTICE: VANBERT IS AN AIR CHARTER BROKER, NOT A DIRECT AIR CARRIER. We do not operate aircraft; all flights are provided by approved Part 135 operators who have full operational control over flights (“Operators”).
Definitions
- Booking – The arrangement, booking, or reservation of flights made by VANBERT on behalf of the Customer.
- Charter Services – The booking and payment facilitation of flights made by VANBERT on behalf of the Customer.
- Customer(s) – Individuals or entities booking flights, including passengers traveling under the booking.
- Damage Fee – Costs associated with cleaning, repair, or replacement due to damage caused by the Customer.
- Force Majeure – Unforeseen events beyond control, including natural disasters, war, government actions, or service outages.
- Membership – A registered membership with VANBERT services via www.flyvanbert.com.
- Quote – A pricing estimate provided by VANBERT for a charter flight, including fares, fees, and itinerary details.
Booking & Flight Services
3.1 Availability
- Quotes are based on aircraft and crew availability.
- Departure times may be adjusted based on Operator scheduling.
- VANBERT is not responsible for schedule changes or cancellations due to weather, mechanical issues, or safety concerns.
- Quotes are valid for 10 days unless the departure date is within 10 days, in which case, they are valid for 72 hours prior to departure.
3.2 Flight Confirmation
Bookings are NOT confirmed until full payment is received and a confirmation email is issued by VANBERT.
3.3 Flight Changes
- Any departure time change requests are subject to availability and may alter pricing.
3.4 Brokers
- If a broker books on behalf of passengers, the broker is fully responsible for all charges and federal tax remittance.
Fares & Payments
4.1 Payments
- Full payment is required before departure via wire transfer, certified bank check, or credit card (+4% processing fee).
- Additional services such as catering, lodging, and ground transportation incur a 10% surcharge.
4.2 Additional Charges
- Customers are responsible for unexpected charges, including:
- In-flight phone use
- Aircraft de-icing
- Hangar fees
- Excess baggage fees
- Customers must pay for any damage to the aircraft caused by their actions.
Cancellations & Refunds
- Cancellation fees apply based on the timing of the cancellation:
- More than 7 days before departure: 10% of Quote
- 4-7 days before departure: 50% of Quote
- 72 hours before departure: 75% of Quote
- 24 hours before departure / No-show: 100% of Quote
One-way flights are non-refundable.
- If a Customer delays departure by over 60 minutes, it is considered a cancellation.
Passenger Responsibilities
6.1 Conduct & Compliance
- Passengers must comply with all Operator rules and crew instructions.
- Passengers must have valid travel documents (e.g., passports, visas).
- Prohibited Items: Items banned by the TSA are not permitted. For a full list, visit www.tsa.gov.
- Misconduct (unsafe, illegal, or inappropriate behavior) may result in flight cancellation without refund.
6.2 Late Arrivals
- Customers must arrive at least 30 minutes before departure.
- Flights may depart early due to weather, restrictions, or crew requirements.
- No refunds are issued for missed flights.
Flight Delays & Disruptions
7.1 Delays & Cancellations
- VANBERT is not responsible for cancellations or delays due to weather, maintenance, or Force Majeure events.
- We will attempt to arrange alternative flights, but Customers are responsible for any additional costs.
Limited Liability
- VANBERT does not provide transportation services and is not responsible for third-party Operator compliance or safety.
- Customers waive any claims against VANBERT related to:
- Third-party flight operations
- Service quality
- Transportation safety risks
- Customers assume full risk in booking services through VANBERT.
Governing Law & Disputes
- This Agreement is governed by the laws of the United States and The Bahamas.
- Any disputes shall be resolved in the courts of The Bahamas or the United States, and Customers waive their right to a jury trial.
Assignment & Notices
- Customers cannot transfer this Agreement without VANBERT’s written consent.
- Notices should be sent to:
- Mail: The Bahamas
- Email: info@flyvanbert.com
- Survival & Miscellaneous
- Sections related to liability, governing law, and dispute resolution will remain in effect even after termination of the Agreement.
This Agreement constitutes the entire contract between the Customer and VANBERT.
