PLAIN ENGLISH · PUBLISHED
The Weather-Safe
Guarantee.
Other brokers bury their refund terms in 40 pages of fine print. Ours fits on this one. If a cancellation isn't your fault, you don't pay for it. Here's exactly how it works.
No Weather Risk
If weather prevents your flight, 100% refund or free reschedule. Your choice.
No Mechanical Risk
If the aircraft has a mechanical issue, full refund plus a $500 credit as an apology.
Plain-English Tiers
Tiered refunds for client cancellations. No fine print. Exactly as stated below.
Weather, Mechanical, or Operator Failure
If Vanbert, the operator, or the weather cancels your flight, you are protected regardless of timing. This is the guarantee.
Our dispatchers make the call based on safety, not economics. If your captain says no, that's the end of the discussion and your money comes back.
If You Need to Cancel
Refunds on client cancellations are tiered by how much notice we have. This lets us recover costs already spent with the operator (repositioning, crew booking, fuel loading). We don't keep anything we don't have to spend.
Conversion to travel credit: Non-refundable cancellations can be converted to travel credit at 75% of the ticket value, usable for any Vanbert flight within 12 months. No expiration if you book one qualifying flight per year.
Empty Leg Bookings
Empty legs are discounted precisely because the aircraft's schedule is already fixed. As such, they're generally non-refundable once confirmed, but we'll help you resell the seat or reschedule to a different empty leg if one becomes available.
Questions We Actually Get Asked
Who decides what counts as "weather"?
The operating captain has final authority, advised by our dispatchers. This isn't a grey zone we negotiate. If the crew says no, we refund. That's the principle. Weather includes visibility at destination, crosswind limits for the aircraft type, thunderstorm proximity, and icing at altitude.
How long until my refund actually hits my account?
For refunds to credit cards: 5 to 7 business days after we approve the cancellation. Wire transfers: same day to 2 business days. We process every refund same-day to the card processor or bank.
What if I cancel because a family member is ill?
We handle bereavement and medical emergency cases case-by-case and generally waive fees. We may ask for documentation for our own records, not as a gatekeeper.
Can I change my destination instead of canceling?
Usually yes, at no fee, if we have more than 24 hours notice and the new destination is within the same aircraft's range. If the change requires a different aircraft, we'll requote transparently.
What happens if the aircraft I booked gets swapped to a different one?
We notify you immediately with the new tail number, aircraft type, and any difference in value. You can accept the change, take a full refund, or reschedule to the originally booked aircraft type on a different date.
Are fees ever added after I book?
No. Your quote includes every fee we charge. The only circumstance where a post-booking fee could apply is if you add services or materially change the itinerary.
What about international permits and customs fees?
Bahamas customs, immigration overflight permits, and landing fees are always included in your initial quote. We never add a customs charge to your final invoice that wasn't disclosed upfront.
Who pays for the crew's overnight hotel if we stay?
If your itinerary includes overnights, crew per-diem and hotel are shown as a line item on your original quote. No surprises.
QUESTIONS ABOUT YOUR BOOKING?
Talk to a Real Human
Our concierge is on 24/7. Most cancellation conversations take less than 5 minutes. No phone trees, no escalations, no legal department.